An Introduction to the trust toolkit
What's the course about
Everyone’s talking about trust. How much it matters. How we all have to have more of it. But doesn’t it often feel a bit woolly and confusing? What does that actually mean? Are there signals of trust and trustworthiness and how does one get to be trusted? Shedding some light on these questions is what this trust course is all about.
The course will give you an introduction to the foundational concepts of trust and help you explore how to better earn trust in the eyes of your stakeholders. It will equip you with 4 useful tools to help you in this:
The Trust Spectrum – a way of exploring the scope of emotions and actions which can be part of trust decisions
The Trust Dynamic – for reflection on the contributing factors to a trust decision and the starting point for those seeking to earn trust.
The 7 Signals of Trustworthiness to help map your actions and reactions against those values and competencies which are important to trust.
The Trust Spider to explore, perhaps with your stakeholders, how you stack up in delivering on the 7 Signals of Trustworthiness and how you are providing evidence of that.
This course and toolkit builds on the research of the TIGTech project – supported by the World Economic Forum and funded by the Fraunhofer Group of applied sciences research organisations. To know more about the TIGTech project on Trust and Tech Governance – click here: https://www.tigtech.org
Who is this course for
This course is for anyone working in the public or private sector. It’s an introductory course that can be done by:
- Policy Analysts
- Product Managers
- Senior Management
- Product Designers
- Executive Leadership
- Or anyone interested in designing for the qualities of trustworthiness
Hilary has been working at the intersection of trust, ethics and responsible innovation for over 20 years. Her work has spanned both the public and private sectors, from think tanks and policy development to the World Economic Forum. She advocates for responsible design and use of digital technologies and how they’re governed – traversing fields as broad as AI, robotics, and internet of things to nanotech, gene editing and synthetic biology.
People who complete this course should be able to:
- Understand the effects of trust and distrust in an organisational context
- Use the trust spectrum and the varying trust states to think about trust and distrust
- Understand the social and personal things that influence the dynamics of trust and distrust
- Use the 7 signals of trust as a tool to think about the evidence that can be provided to signal your trustworthiness
LESSON 1 – THE EFFECTS OF TRUST AND DISTRUST
You will consider trust as a spectrum of states and accompanying behaviours from passionate distrust to passionate trust. You will reflect on what actions we are likely to take if we trust and distrust, and how these may change in different parts of the spectrum.
LESSON 2 – 5 IMPORTANT THINGS TO KNOW ABOUT TRUST
You will explore five important trust factors and drill down to consider their impact on your own approaches to trust and distrust as well as those of the stakeholders in your organisation or process.
LESSON 3 – 7 SIGNALS OF TRUSTWORTHINESS EXPLAINED
Begin exploring the 7 ways in which you can signal your trustworthiness and then reflect on how you can provide evidence of that trustworthiness to improve the chances of your earning trust. You will use the 7 signals as a reference for reflection on what these may mean in practical terms and how your organisation or process might perform in the different areas.
LESSON 4 – HOW TRUST IS LOST AND CAN IT BE REGAINED
In this lesson you will consider how trust is lost and with real world examples reflect on what leads to loss of trust and at what points may the loss of trust be halted or even regained.
Signup for membership to enrol in this course
You’ll be joining a passionate group of people from all around the world on their journey to design trustworthy organisations that deliver positive social impact.